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Salesforce Admin Services

Looking for Salesforce Admin Services? Perhaps you have a special project or maybe you need help with customizing your Salesforce application to meet the needs of your company, but do not want to invest in a full time resource to support Salesforce. Call us at 613 298 6297 to discuss your needs or send us an email at and describe your requirements.

We will be happy to discuss all of your requirements. We provide training to Salesforce users as well as kickstart configuration and customization of workflow rules and communications templates. We have successfully completed the Salesforce Administrator workshop, various online courses and have provided Salesforce admin services to several companies, including:

  • Developed & Implemented numerous sales, operations & Customer Support process maps for Spotwave & Customer Interface’s

  • Implemented Salesforce CRM tools @ Spotwave Wireless across US & Canada in record time

  • Managed team of 2 SF consultants, 2 Spotwave resources to implement SF within 5 week period

  • 28k records, 13 page layouts, 170 custom fields, 11 workflow rules, 5 web to lead/case pages, 29 users, reports

  • Manage Sales Operations, Sales Attributions, Developed/ Implemented processes for Verizon National Program

  • Added post implementation contracts, forecasting, call scripts for call center use of SF web pages

  • Added price books, product views and quoting capabilities to SF incorporating Spotwave needs

Provided ongoing support, administration including field adjustments, email templates for Sales, CSS, Ops

Contact us now.

Enjoy reading the various articles we have collected and presented on this web site. Various writers have contributed. I hope you enjoy their contributions. If you would like to learn more about our services, click on the following link. View Paul Richardson's LinkedIn profileView Paul Richardson's profile

In order to maintain a successful business, the business mustunderstand and maintain a positive relationship with itscustomers. Customer Relationship Management (CRM) is the processof bringing the customer and the company closer together. Thereare many different areas in which Customer RelationshipManagement can be implemented. The goal of CRM is to help acompany maintain current customers, as well as gain newcustomers.Targeted Marketing

Targeted marketing is accomplished through collectinginformation about the customer. This information can be buyinghabits or simply demographics. The idea behind this is that abusiness analyzes what a customer buys and then markets specificproducts to that customer based on his or her buying habits.Businesses track buying habits using discount cards, and specialstore credit cards. Targeted marketing can also be implementedon the Internet. has product recommendations based onbuying habits, and product ratings. Customers can also be sente-mails that market targeted products. Marketing the rightproducts to the right customers can significantly increase abusiness' sales with minimal associated costs.

Call Centers and Customer Service

Have you ever called a business to complain or ordered a productand encountered an automated call response (I.E. “please press 1for questions, 2 for comments” etc.)? That’s CRM. Call centersthat take calls and monitor customer/business interactions areoften running on hosted CRM programs. CRM managers want to makecall centers as efficient and customer-friendly as possible. Acustomer who can easily navigate through an automated


system ismore likely to do business with the same company in the future.In the case of a complaint, a customer whose problems areresponded to immediately is more likely to forgive and forget acompany’s transgressions. Customer service is the backbone ofall CRM processes and strategies.

CRM Vendors

Not surprisingly, in order to successfully collect data, managecall centers, analyze data, and make changes, businesses needCRM software. There are many CRM vendors in the world. The mostwidely-recognized vendors are Siebel,, andMicrosoft. Each of these vendors has contributed to CRM in itsown way.

CRM Applications

There are many different types of CRM applications. Some CRMapplications are Web-based so they can be accessed via abrowser. Other CRM applications have programs built in forintegrating data entries and data management across severalapplications. CRM vendors also have specific strategies that areunique to every client. The goal of a CRM vendor is to not onlyupgrade a company with the latest CRM technology, but also todesign the companies infrastructure in such a way that thecustomer/company relationship can flourish.


Knowing the customer is the key to a successful business.Customer Relationship Management is the process through which abusiness analyzes their customers and makes changes accordingly.CRM vendors provide applications and advice on the best CRMmethods. Most observers believe that CRM practices will continueto flourish as new CRM strategies and technologies aredeveloped. For any business, a successful CRM approach is amust-have.



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This page was updated on Nov 2009 and is Copyright © 2003 by Global Com Consulting Inc.